How the Shipment/Order Status counts are derived
Learn how boxes, panels and hardware each count towards shipment progress on the Order Status page.
On the Order Status page the production pipeline is shown as a single row of stage steps (wrapping across the page), each step showing a percentage complete and coloured green when complete, highlighted while in progress, and grey when not started.
Boxes: 'x/y' is boxes marked loaded over total boxes of the work order.
Panels loaded: a panel counts as loaded the moment the box containing it is loaded — panels are never scanned during loading.
Hardware: a hardware item counts as loaded only when EVERY box containing any of that item is loaded; if screws were split across Box 1 and Box 4 and only Box 1 is loaded, that hardware still shows as not loaded — this all-or-nothing rule is the top cause of 'hardware count stuck'.
Unpacked panels therefore cap every downstream count: if 10 panels were never boxed, the shipment-loading progress can never reach 100% even with all boxes loaded.