Infurnia Help
Catalogue

Fix a missing price: check price-type attachment and user assignment

Find out why a price or item does not appear for a sales channel by checking the price type's channel attachment and the user's assignment.

  1. Prices are stored per price type, and price types are defined at the organisation level (one is flagged as the default).

  2. A price is only returned for a sales channel if that price type is attached to the channel — prices under an unattached price type simply do not appear, with no error shown.

  3. When user-level catalogue filtering applies, a user only sees the price types assigned to them in that business unit; a designer can therefore see no price, or a different price type than the admin sees, for the same SKU in the same channel.

  4. Both filters intersect: a price type must pass the channel attachment AND the user assignment to be visible.

  5. The same channel attachment that governs whether a price type's price is returned also governs whether the item shows for users working in that sales channel — if a pricing type is removed from the item's sales-channel mapping, users in that channel no longer see the item.