Understand the subscription request lifecycle for sales channels
Follow a sales channel subscription request from submission through auto-approval or manual review to its final state, and learn how to undo an approved subscription.
If the channel has auto-approve enabled, the request is approved instantly in the same operation (recorded as auto-approved) and the org plus all its business units are subscribed immediately, with no email to the owner.
Without auto-approve, all catalog managers of the owning org are emailed about the pending request.
Approve/deny can only be done by catalog managers of the org that OWNS the channel.
Once approved, denied, or withdrawn, the state is final and further approve/deny/withdraw attempts return an 'already approved/denied/withdrawn' error.
To undo an approved subscription, the subscriber must unsubscribe (org-wide) rather than withdraw the request.
Only an org-level catalog manager can perform the unsubscribe — a BU-level catalog manager cannot.